com) the world leader in Spend Management solutions and one of the most successful software product companies from India is urgently looking for (less)

�Troubleshooting and technical issue resolution (remote) for Enterprise scale Zycus softwares.�Interacting with Procurement team members at the customer�s end.

�Training Buyers and Suppliers on how to use Zycus solutions.�Ensuring that the Suppliers participate in the events scheduled.

�Provide convincing responses to customers and elicit positive feedback.�Achieve responsiveness objectives as laid down.

�Proactive communication with customers to understand if the solution is working as implemented.�Proactive software maintenance remotely to identify potential issues.

�Provide feedback to implementation team / product management on the Features / improvements needed in the software / solution.Skills Required:�Excellent communication skills (email, telephonic)�Good presentation skills�Should have basic knowledge of Computer troubleshooting�Shift working (includes night shift working) Functional Area : IT / Telecom - Software (less)

* Disciplined reporting and tracking. * Use Automated Test Tool for GUI Testing and Regression Testing.

* Ensure comprehensive quality assurance testing of the developed functionality against the business requirements. * Interface closely with the PMG Team and the development team to ensure quality is maintained and enhanced in the product.

Functional Area : IT / Telecom - Software (less)

�Evaluate (time / cost / quality) change requests and submit to Project Manager for approvals.�SOW Sign-off with customer.

�Guide team towards deliverables to customers. Have formal weekly project status review meetings with team as well as with customer.

�Project Risk Management. �Follow laid down processes, update weekly status and ensure to have weekly one on one with Project Manager.

Learn effective project management skills to deliver projects successfully. �Understand and resolve issues (client/internal) with processed data / software effectively and efficiently.

�Enable brainstorming sessions with team to gather innovative approaches.�Travel to customer locations for requirements gathering, project status updates, corrective / preventive action plan, etc.

�Perception Alignment process with customers onsite or offsite. �Create project planning document for sign-off.

Functional Area : IT / Telecom - Software (less)

* Leverage the categorization knowledge of customer's commodities from manual information to automated repeated & consistent categorization, using Zycus Artificial Intelligence (AI) based applications. * Data Analysis of the MRO and other spend data provided by the customer and create reports in Zycus Analysis applications.

* Perform data mining to identify potential saving opportunities. * Work efficiently on database tools, Zycus analytical / AI applications, ETL configuration, MS-Excel, etc.

* Should come up with innovative solutions for difficult problems to improve business process productivity. Functional Area : IT / Telecom - Software (less)

* Leverage the categorization knowledge of customer's commodities from manual information to automated repeated & consistent categorization, using Zycus Artificial Intelligence (AI) based applications. * Data Analysis of the MRO and other spend data provided by the customer and create reports in Zycus Analysis applications.

* Perform data mining to identify potential saving opportunities. * Work efficiently on database tools, Zycus analytical / AI applications, ETL configuration, MS-Excel, etc.

* Should come up with innovative solutions for difficult problems to improve business process productivity. Functional Area : Engineering - Project Mgmt, Site, Civil (less)

* Design & develop ETL solutions for data extraction needs of Zycus Products. * Build ancillary applications around core products for integration with customer's enterprise environment, Zycus SAAS environment & for product suites which would require researching and developing solutions in multiple technologies in the Java world.

* Understand Zycus Product's technical architecture for effective technical consulting with Customer, provide level-two support for troubleshooting & fixing issues, and coordinating & tracking requirements with Product engineering team. * Would need to come up with innovative technical solutions for difficult problems to improve business process productivity.

Functional Area : IT / Telecom - Software (less)

* Troubleshooting and technical issue resolution (remote) for Enterprise scale Zycus softwares. * Interacting with Procurement team members at the customer�s end.

* Training Buyers and Suppliers on how to use Zycus solutions. * Ensuring that the Suppliers participate in the events scheduled.

* Provide convincing responses to customers and elicit positive feedback. * Achieve responsiveness objectives as laid down.

* Proactive communication with customers to understand if the solution is working as implemented. * Proactive software maintenance remotely to identify potential issues.

* Provide feedback to implementation team / product management on the Features / improvements needed in the software / solution Functional Area : ITES, BPO, KPO, Customer Service, Operations (less)

P.,Directors etc.

) * Generate Interest among Decision makers Via Phone Calls and Emails. * Achieve monthly targets by finding new prospects (New Accounts) for Sales Managers in USA.

* Direct Marketing of Zycus Software Solutions in B2B environment. * Handling a Specific Territory from Mumbai, so would be working as per the respective business timings.

Functional Area : Marketing, Advertising, MR, PR (less)

Also should know harderning of servers * Work exposure in Windows Active Directory or knowledge on same would be an added advantage. * Candidate with good analytical & communication skills.

Functional Area : IT / Telecom - Software (less)